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Do You Really Need a Business Plan? Yes, You Do

July 26, 2017 - Last Modified: July 26, 2017 by Al

Business Plan

There is a misconception held by many start-up business owners: A business plan is only used for fundraising.  Actually, a business plan is a tool for measuring progress, devising strategy, attracting key employees, and establishing an understanding of business operations. By creating a plan, one can test assumptions, identify probabilities, and address potential issues.  Mike […]

10 Ways to Reinvent Your Live Chat Software

July 19, 2016 - Last Modified: July 19, 2016 by Robin Singh

Live Chat Sortware

Relying on a live chat is a necessity for every business out there. It is responsible for cutting down customer support expenses and greatly increasing customer satisfaction.

Dig into the Secrets of Help Authoring Tools

July 18, 2016 - Last Modified: October 12, 2016 by David Miller

Writing help documentation and manuals can sometimes be quite a difficult thing to do, because technical authors need to provide thorough explanations of every function of the product and make sure those manuals are made for quite a wide range of users, since not every person will have the same approach and the level of […]

Create Better Online Documentation

July 12, 2016 - Last Modified: October 12, 2016 by Robin Singh

Online Documentation

Online documentation is important – it is the work that is hidden behind all the flashy products, humble graphics and text that provide you with knowledge when you need it the most, and the best part is that you can do all this without someone else’s assistance. Many businesses think that they can ignore online […]

Know How to Establish a Solid FAQ to Reduce Customer Support Tickets

June 20, 2016 - Last Modified: September 19, 2020 by Robin Singh

Create FAQ page

FAQs are very important for all types of serious businesses, not to mention that they are very efficient, as the whole business continues to grow. Once the company blooms and the amount of customers start skyrocketing, the cost of support calls for your customers continues to grow. These are the times when FAQ pages are […]

How to Create a Business Plan and Get a Bank Loan in 5 Steps

June 17, 2016 - Last Modified: June 17, 2016 by Min Fang

How to create a business plan for a bank loan

Whether it’s investing in marketing, hiring salespeople, or paying back vendors, small businesses often need outside funds to grow. The most tried and true option for business owners is still visiting the bank and applying for a loan. Even with all the financing options available today, banks still generally provide the best rates. However, the […]

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