Some believe that traffic defines any online channel’s success or failure, namely – website, shopping portal, community forum, blog, social media handles, etc. However, most of us fail to realize that it is pretty much pointless to have high traffic if the bounce rate is high! So it isn’t the traffic but your reasonable website […]
Do You Really Need a Business Plan? Yes, You Do
There is a misconception held by many start-up business owners: A business plan is only used for fundraising. Actually, a business plan is a tool for measuring progress, devising strategy, attracting key employees, and establishing an understanding of business operations. By creating a plan, one can test assumptions, identify probabilities, and address potential issues. Mike […]
10 Ways to Reinvent Your Live Chat Software
Dig into the Secrets of Help Authoring Tools
Writing help documentation and manuals can sometimes be quite a difficult thing to do, because technical authors need to provide thorough explanations of every function of the product and make sure those manuals are made for quite a wide range of users, since not every person will have the same approach and the level of […]
Create Better Online Documentation
Online documentation is important – it is the work that is hidden behind all the flashy products, humble graphics and text that provide you with knowledge when you need it the most, and the best part is that you can do all this without someone else’s assistance. Many businesses think that they can ignore online […]
Know How to Establish a Solid FAQ to Reduce Customer Support Tickets
FAQs are very important for all types of serious businesses, not to mention that they are very efficient, as the whole business continues to grow. Once the company blooms and the amount of customers start skyrocketing, the cost of support calls for your customers continues to grow. These are the times when FAQ pages are […]