It has become clear that social media is here to stay. With that in mind, you have to think about what you can do to get in touch with people in a sensible and controlled manner. Part of this includes knowing how to manage social media to improve your business intelligence. Your business intelligence is […]
10 Ways to Reinvent Your Live Chat Software
Create Better Online Documentation
Online documentation is important – it is the work that is hidden behind all the flashy products, humble graphics and text that provide you with knowledge when you need it the most, and the best part is that you can do all this without someone else’s assistance. Many businesses think that they can ignore online […]
Know How to Establish a Solid FAQ to Reduce Customer Support Tickets
FAQs are very important for all types of serious businesses, not to mention that they are very efficient, as the whole business continues to grow. Once the company blooms and the amount of customers start skyrocketing, the cost of support calls for your customers continues to grow. These are the times when FAQ pages are […]