How To Blog and Start a Business
If you’re a blogger, you can’t seem to get away from small businesses. These companies and the people who run them are all over the web, and for good reason. These small business owners and freelancers are doing anything they can to use the technology at hand to turn a profit. It seems like a […]
The Rise of Customer Service Understanding the transition from single-channel to multi-channel customer service is vital for business success. Initially focused on in-person or mail interactions, customer service evolved with the introduction of the telephone, followed by call centers, and eventually internet-based communication such as email and customer service chatbots. Social media platforms further diversified […]
Some believe that traffic defines any online channel’s success or failure, namely – website, shopping portal, community forum, blog, social media handles, etc. However, most of us fail to realize that it is pretty much pointless to have high traffic if the bounce rate is high! So it isn’t the traffic but your reasonable website […]
There is a misconception held by many start-up business owners: A business plan is only used for fundraising. Actually, a business plan is a tool for measuring progress, devising strategy, attracting key employees, and establishing an understanding of business operations. By creating a plan, one can test assumptions, identify probabilities, and address potential issues. Mike […]
Being a project manager is a fairly new profession and its job description has yet to be clearly defined. When a difficult project that consists out of many small tasks, or even several such projects, needs to be completed, it’s very important for absolutely every piece of the business machinery to function properly. Otherwise, you won’t […]
Relying on a live chat is a necessity for every business out there. It is responsible for cutting down customer support expenses and greatly increasing customer satisfaction.