![The Evolution of Customer Service: From Single Channel to Multichannel](https://famousbloggers.net/wp-content/uploads/2024/04/Depositphotos_71004883_XL-scaled.jpg)
The Rise of Customer Service Understanding the transition from single-channel to multi-channel customer service is vital for business success. Initially focused on in-person or mail interactions, customer service evolved with the introduction of the telephone, followed by call centers, and eventually internet-based communication such as email and customer service chatbots. Social media platforms further diversified […]