The Rise of Customer Service Understanding the transition from single-channel to multi-channel customer service is vital for business success. Initially focused on in-person or mail interactions, customer service evolved with the introduction of the telephone, followed by call centers, and eventually internet-based communication such as email and customer service chatbots. Social media platforms further diversified […]
Top 9 Endpoint Security Solutions for Small Business
In today’s rapidly evolving digital landscape, businesses face increasingly sophisticated cyber threats that can compromise sensitive data and disrupt operations. Endpoint security is vital in safeguarding your network, devices, and valuable information from these ever-present risks. This article will provide a comprehensive overview of 9 top endpoint security solutions available in the market and how […]
Best Knowledge Base Software For 2022 – Document360
There has been an increasing need for knowledge base software over the last several years. Its market was valued at USD 22.45 Billion in 2020 and is projected to reach USD 58.81 Billion by 2028. Many growing businesses are looking for software that helps create documentation without dealing with expensive, feature-heavy platforms that need dedicated […]
Top 11 Cryptocurrency Bloggers to Follow in 2022
Cryptocurrency became a hot topic in recent times and more so in 2021. But as fascinating as it is, the crypto space is also challenging to understand and navigate. There are new developments taking place almost every day, and whether you’re a beginner or an expert, you have to keep learning to stay on top […]
9 Strategies you Can Implement now to Improve your E-A-T Rating in SEO
About a decade ago, Google used to consider keywords as the only means to determine the rankings of websites for Google searches. But, as time passed, many websites started keyword stuffing, and this significantly hurt their user experience. Since then, Google has been coming up with algorithm updates that primarily focus on providing a top-notch […]
How Ecommerce Shopping Industry Sustained COVID-19 Pandemic
Shopping, be it for need or leisure, has continued to be a favorite pastime for the masses through the years and decades. After all, the thrill of finding new stuff that suits your needs perfectly or simply discovering a new product that you would love to give a whirl is in itself intoxicating for a […]