Why is it that car dealerships – particularly used car dealers – have the reputation they do, of being untrustworthy, deceptive and dishonest? As sales people, they are not unlike sales people in clothes shops, the Mac store or the ice cream parlour: they attempt to up-sell by being charming and persuasive. But car sales […]
How Are You Prepared for a Social Media Crisis?
From GoDaddy (twice), to Chapstick, Lowe’s, LA Fitness, Timothy’s Coffee, PayPal, Fontaine Santé, Red Cross, McDonald’s, and the list goes on… This past year has seen a massively wide range of social media crises – both big and small, successful and disastrous. As more and more social media crises break out online, you’d think we’d […]
Future Of Engagement Episode 2 with Chase McMichael
While companies and brands spend a lot of money on social media, most of their resources and efforts are wasted, and practical they are not getting enough interaction from their followers or “clients”. That’s a big challenge indeed as the game has changed! Today, social media consultants and managers are not really into “follow us” or “like us” strategy, […]