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The Little Customer Service Encyclopedia

August 9, 2012 - Last Modified: August 9, 2012 by Elke Schmitt

It’s important for business owners to be aware of the terms used in their trade, so we thought we would create a handy and fun way to learn them. Read the full story: Customer Service Applications

Customer Experience Strategy – CRM Best Practices

May 15, 2012 - Last Modified: May 15, 2012 by Elke Schmitt

Interview with Barry Dalton a customer experience strategy and technology leader with GetApp. Read the full story: CRM for Small Business

Five Customer Service Tips from Top Airlines

May 9, 2012 - Last Modified: May 9, 2012 by Hesham Zebida

When you boil it all down, airlines are really selling something pretty simple. Read the full story: Customer Service Tips

Consumers Can Put You Out of Business Online

January 18, 2012 - Last Modified: March 30, 2014 by Don Purdum

Consumers have a lot of power, especially when it comes to reviews, organic search results, and social media. Read the full story: reputation management

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