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GoDaddy is a Great Example of how Big Companies Fail to use Social Media

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godaddy racing

I really don’t want to write or review GoDaddy.com as one of the top hosting companies, and the best registrar domain site, but what to do, they always give a chance for a bad review for their service, and specially the fail of their customer service to engage with their clients. Godaddy Twitter account @GoDaddy is a great example of how big companies fail on using Social Media.

Social Media and Customer Attacks

In case you can handle social media, it will raise your everything up to the sky, but if you can not face the public then you will prefer to hide your self and disable your social networking accounts to live in peace from your customer attacks.

Some people like GoDaddy, and some others think that Godaddy is their worst nightmare. You can discover the truth by your self just by searching Twitter, use #godaddy to know what people say about their service, and yeah I remember now the @GoDaddyGuy thing, and I am wondering why creating such account, why using this guy? ah! I got it now.. this is the GoDaddy bodyguard who do the fight stuff and tweet about GoDaddy girls photos and news, and of course some help for the hosting clients wont hurt.

I am sorry Dodaddy

godaddy_complain_twitter
I found this on Twitter a few days back

But you really didn’t give me any other choice, I just heard someone screaming from your bad service! And this is not the first time, and I am sure that he will not be the last one if you keep treating your clients without enough care.

GoDaddy maybe fast on the road

godaddy_race_car

And they are sponsoring Mark Martin on auto racing this year, anyways I am completely sure he is faster than GoDaddy shared hosting! And I hope that they can success with something rather than social media and customer service care.

I remember this post on Mashable.com that says GoDaddy Wants You to Go Twitter, and I say what for Godaddy want me on Twitter if they are not there when I really need them? I remembered that I had to take off my shirt once to get GoDaddy’s attention when I needed support after they changed something on my databases which effected my blogs, and it was not the first time they do it, as I remember that day when they disabled my blog database because of WordPress StatPress plugin, and this pissed of my advertisers and made me lost some money. All this made me think to move to another hosting service, and I went for BlueHost.com where I am hosting FamousBloggers.net blog right now.

Although, I don’t think this will be the end of hosting road, I will have to manage another hosting account very soon, probably a dedicated server or a VPS hosting environment as I will need after a while. But don’t worry GoDaddy I am not going to stop using your service as I am stuck some how because my domain names that I am managing using your service.

GoDaddy.. Why Social Network?

godaddy_twitter

GoDaddy can not handle their clients and provide a high quality costumer service, so why confusing us more with entering to social media world?

About

I create websites with WordPress, and I develop Schema Plugins to help SEOs. I am a social network lover. I am also the night creature who works hard to keep this project up. Owner and founder of the Famous Blog.

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{ 32 Responses }

  1. Amer Kawar says:
    Hesham, interesting post. I agree with you. Actually, I've been noticing many companies doing it wrong too. The thing they're missing is: It's not just about the account name. It's about responding to people. Having a Twitter account with slow and bad customer support is like having a phone that redirects everyone to voice mail and now one calls back! Not to sound like an advertisement, but I think MediaTemple's support, responsiveness and servers are one of best out there. I'm happy hosting Thoughtpick and Tweepi over there :) Keep up the great work! .-= Amer Kawar´s last blog ..Information is Beautiful [video] =-.
    • Hesham says:
      The weired thing is that GoDaddy followed me on Twitter last week, and I found that they are more active that what my post shows! I have no idea how hey did that! maybe they are protecting their tweets or something, I don't know! Glad to see you sharing information about good hosting companies, don't be shy ;)
  2. Jack Cola says:
    That is why I like NameCheap.com - They use social media, especially Twitter very well. If you aren't following NameCheap on Twitter, your missing out big. I have received 10 free domain names from NameCheap through the use of Twitter. And NameCheap, if you are reading this, you have made a good decision, otherwise I will not be posting this.
    • Hesham says:
      Hey Jack, thank for sharing this.. this is awesome!
  3. Trevor Bandura says:
    I am might get flamed here for coming to the defense of Godaddy, so first let me say, I Am Not Working For Them lol. I have been using them for about 4 years now, I have my blogs hosted with them, plus I have a dedicated server that I use for running all my other websites, and I must say that I have never had any kind of problems with them yet. Whenever I have had a problem with something, I give them a call, and I get the problem solved fast. I don't know, maybe I am one of the lucky few that has nothing but good things to say about them.
    • Hesham says:
      Let's say you are so lucky to meet the right guys on the right time when support needed, and also hosted your blog on one of their good servers ;) Probably most the problems will not happen with a dedicated server.
  4. abhi says:
    Godaddy has ruined everyone. They are slow and lazy.
  5. SMHNEWSNET says:
    i have a site hosted by godaddy and its the worst! From customer service to server speed everything sucks! .-= SMHNEWSNET´s last blog .. =-.
  6. Dennis Edell says:
    Godaddy has never been seen as a good host. No one, including them has ever stated they were a top hosting company, so I don't know where that came from. They are however one of the top registrars and that's what they should concentrate on.. My experience with their CS has always been top notch. .-= Dennis Edell´s last blog ..Do You Know The REAL Difference Between Bloggers and Internet Marketers? =-.
    • Hesham says:
      Thank you for your opinion Dennis, I believe that experiences are different from person to person!
  7. Michael Aulia says:
    I thought GoDaddy has a great service. I've never been with them but I thought that they are pretty popular :D Guess I'm wrong. Thankfully I'm with HostGator at the moment. No twitter but best service/support so far :P .-= Michael Aulia´s last blog ..Why becoming a product reviewer is not as easy as you thought – Part 1 =-.
    • Hesham says:
      LOL! Twitter nose is in everything these days!
  8. lawmacs says:
    Godaddy host are slow but ithink because they are a bit cheap on the hosting side that is what attracts people to them on thing they never get back to you when you have a problem even after they sort it out they are just what they charged .-= lawmacs´s last blog ..WordPress Review Site Plugin =-.
    • Hesham says:
      mmmm I don't know Lawmacs, but I have a feeling it's their promotional campaign which drives members to their service!
  9. Dana says:
    I do not use their web hosting service -- but i register four domain in it and never find problem till now. And surely i hope i will never find problem with them. .-= Dana @ Blogging Update´s last blog ..Get Your Tw2Buzz Code Invitation =-.
    • Hesham says:
      They are the best site for registering domain names from reviews, so I think you are safe with domains, I just don't recommend host sites with them!
  10. Web 2.0 Tools says:
    It's my first time @ this blog and I really enjoyed your articles, great work :)
    • Hesham says:
      Enjoy!
  11. Amgad says:
    I used more than 10 web hosting accounts in the past 2 years for work and while helping friends. And by far the worst website of a hosting company is GoDaddy's. Its slow, uses popups and has more ads than a low class autoblog. Plus they keep sending me offers that I will never use and neither will most their customers. I'm glad you left them Hisham. .-= Amgad´s last blog ..The Value of Keyword Research =-.
    • Hesham says:
      Some people will think that I paid you to comment here LOL! just kidding! You hit the point, slow servers, and so many offers! Have you notice how they design their order pages? it will keep offering you more and more stuff while you make any step on the website!
      • Web 2.0 Tools says:
        Yes, I hate their order pages too... I don't buy any hosting or other stuff from them but my all domains are by Godaddy!
      • Dennis Edell says:
        Sorry, that's good business. They also give an easy out button below everything. .-= Dennis Edell´s last blog ..Do You Know The REAL Difference Between Bloggers and Internet Marketers? =-.
        • Hesham says:
          OK! OK! you are right on that Dennis! anyways they are smart doing this even if they annoy someone like me ;)
  12. Liane says:
    I do believe too that behind any image of perfection there's a sort of back-lash. Thinking rationally, all companies have their flaws. What's worrying though is that for me GoDaddy is the standard of an internet business with a good reputation. As much as this made a lot of people mad about the service, I think in the long run (for public relationship's sake), GoDaddy wouldn't want this kind to happen in the first place. Let's just hope they're working to straighten things out. And yes, because it's GoDaddy, I'm sure they are doing something. .-= Liane´s last blog ..A Creative Lesson From Steve Jobs =-.
    • Hesham says:
      Sometimes when you try other services you see the difference so clear, and also start to believe that you was under control or have a brain washing! This is what was happening to me! You know? GoDaddy has lots ... LOTs of clients and maybe this is why they can not control the whole thing, almost all of their support depends on a prepaid topics, each topic is an answer to several questions, they just send you the answer! but with BlueHost I notice they have more experience and guys I have talked to them by phone is very informed about what they are doing! just a feeling.
  13. Tom says:
    That is surprising, because I have had nothing but an amazing experience with GoDaddy. I moved to them about 2 years ago after a sting of bad hosts and they have been great! .-= Tom@Free Squeeze Pages´s last blog ..The Aweber Code….And Why You Need To Promote It! =-.
    • Hesham says:
      As I said on the post Tom, not all people are mad with GoDaddy, but for me they were my worst nightmare because they take actions regarding to your host without inform you!
      • Tom says:
        I didn't mean to discount your experience! I cannot believe that they did that and didn't see anything wrong with it! .-= Tom@Free Squeeze Pages´s last blog ..The Aweber Code….And Why You Need To Promote It! =-.
        • Hesham says:
          Spend a few minutes reading on the Twitter search and you will see lots of this #godaddy, I personally had more than one problem with them with out getting the support I needed because there customer service are mostly dump and lake quality, and they give non sense excuses to force you go to the next level and pay more to save your sites! This also happen with a company I worked for, so.. while our clients sites grows, servers gets more slower and their problems show and they start to contact us with offers that asks for more money! they have one solution for all problems which is moving to another bigger hosting plan. By the way, the tweets are not mine, it's something I found on Twitter from someone else, it reminds me with the time I was suffering with them and had to move to another server, and you may know what it means to move a few sites from a server to another, it's a great pain! It's not only me Tom! and I will never publish something with out being sure of it, maybe you didn't have problems because you are lucky and have your blog on a nice server, but not all servers the same!