Customer service is a crucial part of the value proposition offered by eCommerce stores. There are multiple ways to enhance the customer service provided by an online store apart from foucsing on SEO. This post shares some best practices that can be implemented so that customers are satisfied.
What makes the difference between a successful small business that keeps evolving with the times, and a stagnant small business that withers and dies? To answer that question look at what successful small business owners have in common and the answer becomes clear. Small business owners habitually practice the following ten things that not only […]
Good customer service demands that a business contacts and connects with customers on the customers’ terms. Oftentimes, this means you will need to be available via various channels. Depending upon your audience, you may need to connect with clients via new media, old media, or both. When providing customer service there are several channels in […]
Connecting with customers is one of the challenges of nearly every business, so it makes sense that business leaders would find easy solutions to managing that challenge. This often means searching for software that will make the task easier. In the past, the market of customer relationship management software was a homogenous field – software […]